2-YEAR WARRANTY
Our 2-year warranty repairs or replaces your jewelry without any hassle. This warranty covers any manufacturing or material defects that may occur within the warranty period.
What does the warranty cover?
- Manufacturing defects such as weakening of the metal, stones falling out, or closing mechanisms that do not function properly.
- Repair or replacement if your jewelry can be repaired. If not, we will replace it with an identical product or offer a gift certificate of equivalent value.
What is not covered?
- Normal wear and tear, loss or accident, improper storage, or third-party repairs.
For more information about the warranty, contact us at
support@loulouis.no .
LOVE IT, OR RETURN IT!
A completed return label is included in your package. 30-day return policy!
How to request a return:
1. Send an email to
support@loulouis.no with your order number and attach a picture of the item and a short explanation.
2. Wait for confirmation.
3. Pack the unused item in the original packaging and attach the return label before delivering it to the post office.
Read more about the return policy here
DELIVERY
SCANDINAVIA (Sweden & Denmark)
• Package in mailbox w/ Bring – FREE (1–4 business days)
• Package in mailbox w/ UPS – 200 NOK (1–4 business days)
• Pickup location/Post in store – 99 NOK (2–5 business days) – FREE over 2500 NOK
WORLDWIDE SHIPPING
• Free shipping on orders over 4000 NOK
• Standard shipping – 200 NOK (1–4 business days)
→ Please note: International customers outside of Norway may be subject to local VAT and customs duties upon delivery, depending on your country’s regulations.
Have any questions about shipping or delivery?
Contact us – we’re happy to help!