Orders

Your order will be processed and shipped within 24 hours. You should receive the package between 1-4 working days.
If you have not received the package within 4 days of purchase, you must contact us at support@loulouis.no Here we will be able to answer any questions you may have, as well as track your order.
If you forget to pick up the package, it will automatically be returned to us. Unclaimed packages will be refunded when they are received by us.
If the package contains a different product than what you ordered, or if a product is missing, you should contact customer service as soon as possible, and they will do their best to find a good solution to your specific problem.
If you wish to cancel your order, please contact customer service as soon as possible. It is not possible to cancel orders that have already been sent.

Return & exchange

We offer a 30-day right of return from the day of purchase. If you do not wish to keep the package, it must be returned in unused condition and in the original packaging within the 30-day period.
In general, we only offer an extended returns policy during the Christmas period. Exceptions can be made in extreme cases. Every case is different, so contact customer service if you think yours qualifies as an extreme case.
In general, we cannot exchange products. Instead, we encourage you to return and place a new order in our online store. The money is credited when we receive the return item.
I regret my purchase. How do I return my order? You return your order by sending it unused and in its original packaging to: Raskenlundvegen 10, 3928 Porsgrunn. Norway It is not possible to deliver the package in person at the above address.
After 30 days, we no longer offer a refund, except in very special cases.
In the event of a refund, the money is credited to the card that was used for the transaction. Unfortunately, it is not possible for us to choose a specific credit card to which the money is credited.
Usually our processing time is between 2-5 working days. You will be contacted when the return has been processed.

Warranty matters

If your jewelry breaks, you can send it to: Raskenlundvegen 10, 3928 Porsgrunn. Norway Please note that we reserve the right to refuse claims submitted to us without an original proof of purchase.
Each warranty claim is assessed individually. We do not accept claims for products with clear signs of misuse. Furthermore, please note that there is no guarantee on gold-plated jewelery where the surface has faded.
Your claim must be processed 5 working days after we have received your package. Please note that longer processing times may occur during busy periods such as around Christmas.

Do you have an unanswered question?

Send us a message via the buttons below, or contact us at support@loulouis.no.

We always try to answer your inquiry within 1-2 working days.

Thanks for your patience in the meantime!