RETURN

RETURNS & EXCHANGES – EU

Extended return period during the holiday season

Orders placed from 1 November may be returned until 14 January, provided that all standard return conditions are met.

Exchanges

  • Free exchanges within 14 days

  • Register your return within the return period to choose an exchange for a different size or another product of equal value

How to make a return

  1. Click the button below to access your order overview
    Go to my orders

  2. Log in using the email address you used at checkout

  3. Select the order you wish to return

  4. Click the three dots next to the product and choose “Request a return”

  5. Select a return reason and feel free to leave a short comment
    (This helps us process your return faster)

  6. Wait for approval
    Once your return is approved, you will receive instructions on how to send the package back

Returns within the EU (UPS)

All returns from EU countries are handled via UPS.

How to return your order

  • Submit a return request via your customer account

  • Once approved, we will send you a UPS return label by email

  • Print the label and attach it securely to the package
    (Please remove or cover any old shipping labels)

You may return the package by:

  • dropping it off at a UPS Access Point / Service Point, or

  • booking a UPS pickup from your address

Return fee

Returns from EU countries are subject to a return fee of 199 NOK.
This amount will be deducted from your refund.

Return conditions

To be eligible for a return:

  • Items must be unused

  • All original packaging must be included
    (jewellery box, pouch, cards, etc.)

Returns that do not meet these conditions may be delayed or rejected.

Return processing

Once we have received and approved your return, your refund will be processed as quickly as possible.
Please note that transport time may affect the overall processing time.

Return period & conditions

0–14 days after delivery

  • Full refund or store credit

  • Return fee applies (199 NOK)

15–30 days after delivery

  • Refund issued as store credit

  • Return fee applies (199 NOK)

After 30 days

  • Returns are accepted only in exceptional cases

Condition of returned items

Returned items must be:

  • Unused

  • In original packaging

  • In the same condition as when received

Refunds

Refunds are issued to the same payment method used at checkout.

You only need to register your return within the first 14 days to be eligible for a full refund — the package may arrive back to us after this period.

Klarna orders

If you paid with Klarna, we recommend registering the return in the Klarna app so your invoice is paused while the package is in transit.

Warranty – 2 years

All purchases are covered by a 2-year warranty against manufacturing defects.
Warranty claims are handled separately from standard returns.

Need help?

Feel free to contact us:
📧 support@loulouis.no

We’ll get back to you as quickly as possible. 💛